Privacy Policy

TRES CARE PRIVATE LIMITED

This Privacy Policy (“Privacy Policy”) explains how personal information about you is collected, used and disclosed by us. This Privacy Policy applies to information we collect when you access or use our Services or Digital Properties. We are fully committed to respecting the privacy of all personal information received through the Digital Properties and the Services that you may use. We may change the provisions of this Privacy Policy at any time and will indicate when changes are made by revising the date of this policy. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices.

a. Security: We will take commercially reasonable measures to help protect your personal information to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. All the information we have about you is controlled by the relevant laws of the land as applicable. We will keep the information we need to maintain contact with you and to provide the Services to you. We will ensure our best efforts to maintain the security and confidentiality of your data. Tres Care cannot, however, ensure or warrant the security of any information you transmit to us for the Service or store on our Digital Properties, and you do so at your own risk. Tres Care also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Tres Care learns of a security systems breach, then Tres Care may, if possible, attempt to notify you electronically so that you can take appropriate protective steps. Tres Care may post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a written notice of a security breach you should notify us at support@tres.in

b. Types of Information we Collect: When you access or use our Services or our Digital Properties, we may also automatically collect quantitative and qualitative data information about you, including:

i. Log Information: We collect log information as to how and why you use our Services, when you install, download, including your access times, communicate with us via third party social media sites, request customer support, or otherwise communicate with us, browser type and language, and Internet Protocol address.

ii. User information: This relates to individual data captured by Digital Properties, for instance when registering as a member or user, or as a member accessing the members’ area and requests for information. This information is that which can be used to uniquely identify or contact a single person (such as an individual's name, address, telephone number or e-mail address or any other unique identification parameter), information about that individual or such individuals’ activities or preferences when such information is directly linked to personal information and any other contact or identifying information you choose to provide. Personal information does not include aggregate information, which is data we collect about the characteristics and activities of users of the Services, from which any personal information has been removed. This Privacy Policy in no way limits or restricts our collection of aggregate information or of non-personal information. We take users health data (HR, BP,BT,SPO2) and health parameters including height and weight, DOB, Mobile number, email id. We are taking this data to calculate the health status of the user. We have AI driven algorithms to calculate the health status of user. This is for reference and indicative purpose only.

iii. Data Deletion Policy: Tres Care provides users with full control over their data, including what data is retained and what data is deleted. End users can request all or part of their data to be deleted by sending an email to support@tres.in. Once the request is verified, Tres Care will delete their data.

iv. Location Information: When you use our Services, we will collect information about your location. This will be used for alerting the Users or their authorized persons or for healthcare experts and relevant third parties for providing the Services during emergencies.

v. Device Information: We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, and mobile network information.

vi. Cookies: We use cookies solely for the purpose of identifying those who contact us and to provide secure personalised access. We use various technologies to collect information, and this may include sending cookies to your computer or tab or mobile or any other relevant device. Cookies are small data files stored on your device. Among other things, cookies help us improve our Services and your experience, understand which sections and features of our Services are popular and count visits. Most browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

vii. Web Beacons: We may also collect information using web beacons (also known as “gifs,” “pixel tags” and “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails. Web beacons are used to monitor user activity, deliver cookies, collect information, count visits, understand usage and campaign effectiveness and to indicate if an email has been opened and acted upon.

viii. Third Party Analytics: We may allow third parties to use cookies, web beacons and other devices or technologies to provide analytics services and serve advertisements in connection with the Services. The information collected by these third parties typically includes your IP address, the browser you use to visit our Digital Properties, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by us and third parties to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand the usage and visitation of our Digital Properties and other sites tracked by these third parties. This Privacy Policy does not apply to, and we are not responsible for, third party cookies, web beacons or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. We use certain analytical tools and services (such as Google Analytics and others) to gather, store and collate information on our visitors and users. It tells us how many unique visitors or users have accessed our services, the pages visited and the quality of access in what order and for how long etc. The service providers may only reports on aggregate visitor data in anonymous form and does not collect personal information like addresses, names, or credit card numbers.

c. Using Information: We use information collected through our Services or through our Digital Properties for purposes described in this Privacy Policy or otherwise disclose to you on or in connection with our Services. We will use your personal information to inform and deliver requested information, services, progress, developments at our end. If we are required to make any changes to the way we use your personal information we will inform you accordingly. For example, we may use your information to:

i. Operate and improve our Services

ii. Provide and deliver the products and services you request and send you related information

iii. Respond to your comments, questions and requests and provide customer services

iv. Monitor and analyze trends, usage and activities in connection with our Services; and

v. Provide personalized content and information

d. Sharing Information: We may share/ use/ monetise personal information, save that which is proprietary in connection with the Services for any purpose with third parties without consent and users may request not to receive emails at any time by contacting us. When members leave we delete the information on your membership, and keep other information only as long as necessary for accounting and audit purposes. We may also share aggregated or anonymized information that does not directly identify you. We will share information with your consent, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information; With third party vendors, consultants and other service providers who are working on our behalf and need access to your information to carry out their work for us; If we have a good faith belief that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request; enforce our agreements, policies and Terms of Service; protect the security or integrity of our Services; and protect us, our users or any third party from harm; In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another entity or third party; and in good faith, as appropriate or necessary to:

i. take precautions against liability,

ii. protect ourselves or others from fraudulent, abusive, or unlawful uses or activity,

iii. investigate and defend ourselves against any third-party claims or allegations,

iv. protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or

v. protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

e. Social Sharing Features: The Services may offer social sharing features (such as the “Like” or “Share” of “Follow” buttonor any other such tools/features to be used in future) or other tools which let you share actions you take on our Services with other websites, apps and vice versa. The use of such features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies for the third parties that provide these social sharing features.

f. Children’s Privacy: Protecting the privacy of young children is especially important. Our Service is not directed to children and adolescents under the age of 18, although Tres Care does collect personal information from those under the age of 18. If Tres Care learns that personally identifiable information has been collected on the Service from persons under 18 years of age and without verifiable parental consent, then Tres Care in its discretion will take appropriate steps to securely deal with this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an account on the Service, then you may alert us at support@tres.in and request that Tres Care delete that child’s personally identifiable information from our systems.

g. Privacy Settings: Although Tres Care may allow you to adjust your privacy settings to limit access to certain personal information, please be aware that no security measures are perfect or impenetrable. Tres Care is not responsible for circumvention of any privacy settings or security measures on the Service. Additionally, Tres Care cannot control the actions of other users with whom you may choose to share your information. Further, even after information posted on the Service is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Service. Tres Care cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons.

h. Changes and Updates to this Policy: Please revisit this page periodically to stay aware of any changes to this Policy, which Tres Care may update from time to time. If we modify the Privacy Policy, we will make it available through the Service, and indicate the date of the latest revision. If the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if Tres Care have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the modified version of the Policy.

i. Limited Use Disclosure: The use of information received from Health Connect will adhere to the Health Connect Permissions policy, including the Limited Use requirements.

Contact Us: If you have any questions about this Privacy Policy, please contact us at: support@tres.in